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Privacy Policy

Our commitment to protecting your privacy and the data you share with us.

Introduction

Welcome to Insights Owl ("we," "our," or "us"). We are committed to protecting your privacy and the data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our feedback collection service.

Note: We are currently in the process of formalizing our business structure. This privacy policy represents our commitment to data protection and will transfer to our formal entity once established.

Information We Collect

Information from Businesses and Organizations

When you register for an account or request access to our service, we collect:

  • Name
  • Business name
  • Email address
  • Mobile phone number
  • Any additional information you choose to provide

Information from End Users (Feedback Respondents)

When end users provide feedback through our service, we may collect:

  • Feedback content
  • Timestamp of submission
  • Device information (type, operating system)
  • IP address
  • Email address (if they choose to provide it)

How We Use Your Information

Business and Organization Information

  • To provide and maintain our service
  • To notify you about changes to our service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our service
  • To monitor the usage of our service
  • To detect, prevent and address technical issues
  • To prevent spam and misuse

End User (Feedback Provider) Information

  • To deliver feedback to the intended business or organization
  • To generate AI-powered insights and analytics
  • To improve our service and AI capabilities
  • To detect, prevent, and address technical issues
  • To prevent spam and misuse

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Limited personnel access to personal data
  • Secure data processing systems

Data Storage Location

Your data is stored in Sydney, Australia on Amazon Web Services (AWS) infrastructure. AWS maintains high security standards and compliance certifications for their data centers. By using our service, you consent to the transfer and storage of your information in Australia.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your personal data
  • The right to restrict processing of your personal data
  • The right to data portability
  • The right to object to processing of your personal data

To exercise any of these rights, please contact us using the information provided below.

Data Removal Requests

If you would like your personal information removed from our systems, please reach out to [email protected]. We will respond to your request within 30 days and take appropriate action to honor your request in accordance with applicable laws.

Third-Party Services

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service
  • To provide the service on our behalf
  • To perform service-related services
  • To assist us in analyzing how our service is used

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Legal Disclaimer

This Privacy Policy is intended to comply with the relevant data protection laws and regulations. Until our company is formally registered, the individuals operating InsightsOwl assume personal responsibility for compliance with these obligations.

Last Updated: 2nd March 2025