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Terms of Service

Terms and conditions for using our platform.

1. Acceptance of Terms

Welcome to Insights Owl ("Company", "we", "us", "our"). By accessing or using our business insights AI platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

Note: We are currently in the process of establishing our formal legal entity. These Terms represent our commitment to providing a clear service agreement and will transfer to our formal business structure once established.

2. Description of Service

Our platform provides AI-powered business insights through:

  • Feedback collection
  • AI-driven feedback analysis
  • Comprehensive summary reports
  • Actionable business intelligence

3. User Accounts

3.1 Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to accept responsibility for all activities that occur under your account

3.2 Account Eligibility

  • Users must be at least 18 years old
  • Business entities must have appropriate authorization to use the Service

4. Data Collection and Usage

4.1 Feedback Data

We collect and analyze feedback provided by your customers or users:

  • All collected data is processed through our AI algorithms to generate insights
  • We do not share individual feedback responses without your explicit consent

4.2 Data Protection

  • We implement industry-standard security measures to protect your data
  • Your data will be used solely for the purpose of generating business insights
  • We comply with applicable data protection regulations

5. Emerging Business Status

As an emerging business, we are committed to:

  • Providing high-quality service
  • Maintaining transparency about our business development
  • Adapting our services to meet customer needs

6. Fees and Payments

6.1 Subscription

  • Access to our Service may require a paid subscription
  • Pricing and payment terms are detailed in our Pricing Policy

6.2 Billing

  • Subscription fees are charged on a recurring basis
  • You are responsible for timely payment of all applicable fees

7. Termination

7.1 User Termination

  • You may terminate your account at any time through platform settings
  • We reserve the right to suspend or terminate your account for Terms violations

7.2 Data Retention

Upon account termination:

  • We may retain aggregated, anonymized data
  • You may request deletion of your specific data by contacting our support team

8. Limitation of Liability

Our Service is provided "as is" without warranties:

  • We are not liable for direct, indirect, incidental, special, or consequential damages
  • Users acknowledge additional risks associated with using services from an emerging company

9. Modifications

We may update these Terms periodically:

  • Continued use of the Service after changes constitutes acceptance of new Terms
  • We will notify users of significant modifications

10. Contact Information

For questions about these Terms, please contact us:

11. Governing Law

These Terms shall be governed by the laws of the jurisdiction where Insights Owl establishes its primary legal entity, without regard to its conflict of law principles.

Last Updated: 2nd March 2025